Shipping policy

Handling Time

Orders are processed within 1–3 business days.

Where Orders Ship From

Orders are dispatched either from our U.S. fulfillment location in Portland, Oregon, or directly from our overseas fulfillment partners, depending on the product and current inventory availability.

The dispatch location does not change the delivery estimate shown on the product page or at checkout. Every order ships with tracking, and the returns process is the same either way — contact support and we will issue return instructions and the correct return address.

Standard Free Shipping (In-Stock Items)

Shipping is free on every order to the United States and Canada, with no minimum order value.

• United States: typically 4–10 business days from the day you order, including the 1–3 business day handling time above.
• Canada: typically 6–9 business days from the day you order, including handling.

These estimates apply to in-stock switches, outlets, cover plates, cabinet knobs, pulls, and handles. Made-to-order items are covered below and take longer.

Made-to-Order Items

If your items require production — including certain plate sizes, multi-gang layouts built through our 3D product configurator, specialty finishes, or laser engraving — please allow an additional 1–3 weeks for production before shipping.

Rush Production (Switches Only)

Priority production is available for eligible switch orders. Delivery is typically 3–5 business days after production, but timing is not guaranteed and depends on current rush order volume.

Please note: Rush production cannot be applied to Unlacquered Aged Brass plates or switches, or to any other custom or made-to-order items, as these require standard production times.

Tracking

Tracking details are emailed as soon as your order ships.

Building a Custom Layout?

If you're planning a multi-room project or an unusual gang configuration, we recommend starting with our 3D configurator to confirm your exact layout, or ordering a single sample first before committing to a full order — this helps avoid delays from reworked production requests.