Refund policy

At Brass Home Supply, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Window

You may request a return within 12 days of receiving your order.

Return Conditions

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • Proof of purchase (order number or receipt) is required.

How to Request a Return

To start a return, please contact our support team through one of the following methods:

Our support team will provide instructions on how to proceed with the return.

Refund Process

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Non‑Returnable Items

Certain items may not be eligible for returns if:

  • The item shows signs of use

  • The item is damaged due to misuse

  • The return request is made after the 12‑day return window

Return Shipping

Customers may be responsible for return shipping costs unless the product is defective or incorrect.